1. Have your images ready
It is important to have your photos ready on your computer to load prior to ordering to ensure there are no delays in processing your order.
2. Place your order online
Please place your order for products online and complete the payment stage. After your order is confirmed you will then be asked to upload your photos for each item you ordered directly to our system.
3. Load your photos
As you upload a photo you will be able to crop the image to the size you prefer on screen and then confirm the image is ok for that item. Each item will display the image loaded in a summary to make it clear when you have loaded all your photos.
Our system accepts jpeg, jpg, gif and png file formats automatically and these can all be loaded directly to our system. A digital camera or phone will usually create images in one of these formats though if you have other formats (eg EPS or PDF) these can be emailed to us once you complete your order. Pictures need to be at least 800x600 pixels in size though our system will let you know if your picture is large enough when you load it.
We prefer that you load your images at the order processing stage to help avoid any mistakes. However if you get stuck at loading or are not sure what to do, we can accept images by email. Please make sure that you clearly indicate which image is to be printed onto each item if you have ordered more than 1 item.
Once you have loaded your photo, we will accommodate any changes you want us to make if we haven\'t already printed the loaded photos. This all depends on the timing of our processing so if you have any changes once loaded, please phone us urgently as sometimes we are very fast at printing images. No changes can be made once we print your image at the factory.
Not usually. We are not a graphic design business though minor changes to a photo, changing its size or shape to fit a product is usually possible. Please make contact with us prior to ordering if you have any special requests as we will always try to help you.
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